ILS provides an added value solution to improve business contacts with Clients & Staff through All Communication Channels Telephone, Fax, e-mail, Web, Mobile Telephony, SMS, VoIP,

The functions & features of the solution we are offering:

• Inbound & Outbound Calling
• Chat/SMS and Internet Co-Browsing
• Internet Telephony
• Skill Level Management and Skill Based Routing
• On-Line dBase Access
• On-Line Mail, Fax, e-mail, and SMS Fulfillment
• Conversation Recording for Quality Control
• Voice and Data Transfer between Agents and Supervisors
• Local or Outside Call Transfer
• ACD and Voice Service Messages
• On-Line SQL Queries with ADO, native or ODBC dBase Connector

For more details please Click here.